Product Information
1.1 What materials are your pergolas made of?
EBRAHOME pergolas are made of high-grade aluminum, ensuring durability and resistance to corrosion. Our pergolas are built to withstand outdoor conditions and maintain their structural integrity over time.
1.2 Can I customize my pergola?
Yes, we offer customization options for size, color, and additional features such as motorization, lighting, and privacy screens. Please contact us to discuss your specific needs, and we will work with you to design the perfect pergola for your space.
1.3 What are the color options for the pergolas?
Standard colors include black, white, and anthracite grey. Custom colors may be available upon request, depending on the design and model. Feel free to contact us to discuss your desired color options.
1.4 How durable are the pergolas in extreme weather conditions?
Our pergolas are designed to handle a wide range of weather conditions, including rain, wind, and sun. However, in cases of extreme weather such as hurricanes, heavy snowfall, or storms, we recommend retracting motorized components and securing any loose parts to prevent damage.
1.5 Can I add lighting or fans to my pergola?
Yes, our pergolas can accommodate lighting fixtures, fans, and other accessories. During installation, you can integrate these accessories, or contact us for advice on how to safely and securely install them.
1.6 What are the standard sizes available for your pergolas?
We offer a variety of standard sizes, but we also accommodate custom size requests to fit your specific outdoor space. Contact us for standard size options or to discuss a custom size.
1.7 Are EBRAHOME pergolas rust-resistant?
Yes, our aluminum pergolas are rust-resistant. The aluminum material is designed to withstand outdoor elements, ensuring a longer lifespan even in humid or coastal environments.
1.8 Do your pergolas require a lot of maintenance?
Our pergolas are low-maintenance. Regular cleaning with mild soap and water, along with periodic inspections of fasteners and motorized components, is all that’s required to keep your pergola in great condition.
1.9 Can the pergola roof be fully closed for complete shade?
Yes, many of our motorized pergola models offer a fully retractable roof that can be completely closed to provide full shade or protection from rain.
1.10 Are your pergolas suitable for commercial use?
Absolutely! Our pergolas are ideal for commercial projects such as restaurants, hotels, and office spaces. We offer custom solutions for large-scale commercial applications.
Installation
2.1 Is professional installation required?
While many of our customers choose to install their pergolas themselves, we do recommend professional installation for larger or motorized models to ensure proper setup, particularly when electrical components are involved.
2.2 How long does the installation process take?
The time required for installation varies depending on the model and size of the pergola. On average, manual models take 4 to 8 hours to install, while motorized or larger pergolas may require additional time. Professional installers typically complete the installation faster.
2.3 What tools are needed for installation?
For DIY installation, you will need basic tools such as a power drill, wrench, level, and measuring tape. For motorized models, you may also need electrical wiring tools. Detailed instructions will be provided in our installation manual and video tutorials.
2.4 How do I prepare my site for installation?
Ensure that the installation site is level and stable. Concrete slabs, pavers, or hard-packed soil are ideal. If installing on soil, consider using ground anchors or foundation blocks for added stability. A professional installer can evaluate your site and recommend the best setup.
2.5 Can the pergola be installed on a wooden deck?
Yes, pergolas can be installed on a wooden deck as long as the deck is structurally sound and level. You may need to reinforce certain areas to ensure the weight of the pergola is properly supported.
2.6 Do you provide installation services?
Yes, we offer professional installation services. If you’re unsure about installing the pergola yourself, our team of experts can handle the installation for you. Contact us to schedule an installation service.
2.7 Can I install the pergola over an existing structure or patio?
Yes, pergolas can be installed over an existing patio or structure. However, the surface must be level and capable of supporting the pergola’s weight. Contact us if you need guidance on this setup.
2.8 Will I need a permit to install a pergola?
Permit requirements vary depending on your location. We recommend checking with your local city or municipality to see if a permit is required before installing your pergola.
2.9 Do you offer installation support?
Yes, we provide installation guides and video tutorials for our pergolas, and our customer support team is available to assist with any questions you may have during the installation process.
2.10 How do I move a pergola after installation?
Moving a pergola after installation can be complicated. We recommend consulting with a professional installer if you need to move the pergola, as it may require disassembly and reinstallation.
Warranty and Maintenance
3.1 What is covered under the pergola warranty?
EBRAHOME offers a 1-year limited warranty on the pergola structure and motor. This warranty covers defects in materials and workmanship but does not cover damage caused by improper installation, extreme weather, or misuse.
3.2 How do I maintain my pergola?
To maintain your pergola:
- Clean the aluminum frame with mild soap and water regularly.
- Lubricate moving parts in motorized models every 6-12 months.
- Check fasteners and connections to ensure they remain tight and secure. Refer to our Care and Maintenance Guide for detailed information on proper upkeep.
3.3 How do I make a warranty claim?
To file a warranty claim, please contact us at sales@ebrahome.com with proof of purchase, a description of the issue, and photos or videos of the defect. We will review your claim and determine whether a repair or replacement is required.
3.4 What is the expected lifespan of a pergola?
With proper maintenance, our pergolas can last 10-15 years or more. Regular cleaning, inspections, and following our care guidelines can extend the pergola’s lifespan.
3.5 Does the warranty cover motorized components?
Yes, the motorized components of our pergolas are covered under the same 1-year warranty that applies to the pergola structure.
3.6 How can I prevent rust or corrosion on my pergola?
Our pergolas are made from rust-resistant aluminum, but regular cleaning and maintenance will help prevent any potential issues. Avoid exposing the pergola to harsh chemicals or saltwater without proper cleaning.
3.7 Do you offer extended warranties?
At the moment, we offer a 1-year warranty on our pergolas. If you’re interested in extended warranties or protection plans, please contact our support team to discuss available options.
3.8 How often should I inspect my pergola?
We recommend inspecting your pergola twice a year, checking for any signs of wear, loose fasteners, or damage to motorized parts. Routine inspections ensure your pergola remains in excellent condition.
3.9 What happens if I don’t follow the maintenance instructions?
Failure to follow the recommended maintenance instructions could void the warranty. Regular maintenance helps ensure the long-term durability and functionality of your pergola.
3.10 Can I paint my aluminum pergola?
Yes, aluminum pergolas can be painted if desired, but it is recommended to use a paint specifically designed for outdoor aluminum. Keep in mind that painting may void certain aspects of the warranty, so contact us before making any modifications.
Shipping and Delivery
4.1 How long will delivery take?
Delivery within the UAE typically takes 2-4 weeks, while international shipping may take 4-8 weeks depending on your location and customs clearance. You will receive tracking information once your order has shipped.
4.2 Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times depend on your location, and customers are responsible for any applicable customs fees, taxes, or duties.
4.3 How are shipping costs calculated?
Shipping costs are calculated based on the pergola’s size, weight, and delivery location. During checkout, the shipping fees will be displayed based on your selected product and destination.
4.4 Can I track my order once it’s shipped?
Yes, once your pergola has been shipped, you will receive a tracking number to monitor the status of your delivery in real-time.
4.5 What should I do if my order is delayed?
If you experience delays with your order, please contact us at sales@ebrahome.com or call our customer service team. We will assist in tracking down your shipment and resolving any issues with the courier.
4.6 Do you offer expedited shipping?
Expedited shipping options may be available for certain orders. Please contact us if you have a tight project deadline, and we will discuss possible options for faster delivery.
4.7 Will I be notified when my pergola is shipped?
Yes, once your order is ready to be shipped, you will receive an email notification with the shipping details and tracking number.
4.8 Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us immediately. Address changes may be possible if your order has not yet been dispatched.
4.9 How do I handle customs and duties for international shipments?
For international orders, the customer is responsible for customs fees, duties, and taxes. Your shipping carrier will provide information on how to pay any applicable fees.
4.10 Can you ship to remote locations?
Yes, we can arrange shipping to remote locations, but delivery times and costs may vary. Contact us to discuss shipping options if you’re located in a hard-to-reach area.
Payments and Financing
5.1 What payment options are available?
We accept bank transfers, credit/debit cards, and Tabby for installment payments. You can select your preferred payment method during checkout.
5.2 Can I pay in installments?
Yes, we offer payment in installments through Tabby. You can split the total amount into manageable payments. Please review Tabby’s terms and conditions for more information on eligibility and payment schedules.
5.3 Do you offer financing options for large projects?
For large projects, we offer flexible payment terms. Contact us to discuss financing options for bulk or commercial orders.
5.4 How secure is my payment information?
We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure and reputable payment gateways.
5.5 Can I make a partial payment and pay the balance later?
Partial payments can be arranged for certain orders, particularly large or custom projects. Contact us to discuss flexible payment arrangements.
5.6 Are there any additional fees for using installment plans?
Installment plans through Tabby may include additional fees depending on the terms of your agreement. Please review the details provided by Tabby before selecting this option at checkout.
5.7 Can I cancel my order after payment?
Once payment is received and production begins, orders cannot be canceled. Please review your order carefully before finalizing payment.
5.8 Do you accept international payments?
Yes, we accept international payments. Additional fees may apply depending on your bank or payment provider.
5.9 Can I receive an invoice for my order?
Yes, we will provide an invoice for your order upon request. Contact us if you need an invoice or receipt for business purposes.
5.10 How do I apply for financing through Tabby?
To apply for installment payments through Tabby, select the option during checkout. Tabby will guide you through the approval process, which is typically quick and easy.