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Terms & Conditions

Effective Date: 2024-01-24

Welcome to EBRAHOME. These Terms and Conditions govern your access to and use of https://ebrahome.com (the “Website”) and any purchases made through EBRAHOME. By accessing the Website and making purchases, you agree to be bound by the following Terms and Conditions. Please read them carefully before engaging with the Website or placing an order. If you do not agree with any part of these Terms and Conditions, you must not use the Website.

1. General Information

EBRAHOME reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms periodically for updates. Your continued use of the Website signifies your acceptance of any revised Terms.

2. Eligibility to Use

By accessing this Website and placing an order, you represent that:

  • You are at least 18 years old, or you are using the Website under the supervision of a parent or legal guardian who agrees to these Terms and Conditions on your behalf.
  • You are legally capable of entering into binding contracts.
  • All personal information provided during the use of this Website, including during order placement, is accurate, truthful, and up-to-date. Any false or inaccurate information may result in the cancellation of your order and termination of your access to the Website.

3. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website. Prohibited behavior includes but is not limited to:

  • Accessing or attempting to access any part of the Website that is restricted or requires special permissions.
  • Engaging in any activity that introduces viruses, malware, or harmful code into the Website.
  • Attempting to interfere with the normal functioning of the Website, such as through denial of service attacks or hacking attempts.
  • Misusing or exploiting the Website to commit fraud, deceive others, or perform any activity that is illegal or unauthorized.

EBRAHOME reserves the right to take any and all legal actions, including account suspension, order cancellation, and legal proceedings, against individuals who violate these rules.

4. Product Information and Lead Times

  • Product Descriptions: We strive to ensure that product descriptions, images, and specifications on our Website are accurate and reflect the true nature of the items. However, small variations in color, size, material, and finish may occur, especially for items that use natural materials. These variations do not constitute grounds for cancellation or refunds.
  • Lead Times: All EBRAHOME products, including aluminum pergolas, are custom-made to order. The lead times for production will vary depending on product complexity, availability of materials, and current manufacturing schedules. Estimated lead times will be communicated to you at the time of purchase and may range from [insert timeframe, e.g., 6-12 weeks].
  • No Cancellations After Payment: Once payment has been received and the order is confirmed, production begins immediately. Orders cannot be canceled, modified, or refunded after payment. Please review your order details carefully before proceeding with payment.
  • Custom and Personalized Orders: Given the bespoke nature of many of our products, especially our pergolas, these items are made specifically for you. As such, they are non-returnable and non-refundable unless they arrive defective or damaged (see Section 8 for details).

5. Orders and Payments

  • Placing an Order: Once you place an order on the Website, you will receive an email confirming the details of your order. This confirmation email signifies that we have received your order, but it does not constitute acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud, inaccuracies in pricing, or product unavailability.
  • Payment Methods:
    • Bank Transfer: You can make a payment via direct bank transfer. Please note that the order will only be processed after we have received full payment in our account. Bank transfer details will be provided at checkout.
    • Tabby: We offer Tabby as an alternative payment option, which allows you to pay in installments. Please review Tabby’s terms and conditions when selecting this option, as you are responsible for making timely payments as agreed with Tabby.
  • Payment Currency: All prices are listed in United Arab Emirates Dirhams (AED) unless otherwise stated. You are responsible for covering any additional fees associated with currency conversion, exchange rates, or international payment transfers.
  • Order Confirmation: Your order will only be confirmed once full payment is received. EBRAHOME reserves the right to delay processing or shipment of your order until payment is verified.

6. Pricing and Taxes

  • Prices: All product prices listed on the Website are in AED and are subject to change without prior notice. Once you have placed an order, the price at the time of purchase will be honored even if subsequent changes to product pricing occur.
  • Taxes and Fees: Prices do not include VAT, import duties, or customs fees unless expressly stated. You are responsible for paying any applicable taxes and duties required by local regulations upon receipt of your goods. For international shipments, you may be required to pay additional customs duties and taxes, which are your responsibility.

7. Shipping and Delivery

  • Shipping Methods and Costs: EBRAHOME offers a range of shipping options, as outlined on our Shipping Information page. Shipping fees are calculated based on the size and weight of the product and the destination country. Shipping costs will be calculated and displayed during checkout.
  • Delivery Times: Delivery times vary depending on the product’s lead time and the shipping destination. While we make every effort to meet the estimated delivery windows provided, we cannot guarantee exact delivery dates due to factors outside of our control, such as courier delays, customs processing, or supply chain disruptions.
  • Customs, Duties, and International Shipments: Customers are responsible for paying any customs duties, taxes, and import fees required for international orders. EBRAHOME is not liable for any customs delays or additional charges incurred during customs clearance.
  • Delivery Address: It is your responsibility to ensure that the shipping address provided is accurate and complete. Any errors in the delivery address may result in delayed or failed deliveries. EBRAHOME will not be liable for losses or additional shipping costs resulting from an incorrect address provided by the customer.
  • Risk of Loss: Once your order has been dispatched and transferred to the shipping courier, the risk of loss or damage to the product passes to you. In the event of damage or loss during transit, you must file a claim directly with the shipping carrier.

8. No Refunds and No Returns

  • Non-Refundable and Non-Returnable Policy: All sales made on the Website are final. Due to the custom nature of our products, once an order is placed and paid for, it is non-refundable and non-returnable. Please carefully review all product specifications, dimensions, and finishes before placing your order.
  • Defective or Damaged Products: If your product arrives damaged or defective, you must notify us within 48 hours of delivery. You may be required to provide photographic evidence of the damage or defect for assessment. If we determine that the product is defective or damaged, we will offer a replacement or repair at our discretion. No refunds will be provided for custom-made products, even if damaged.
  • Non-Returnable Items: Custom-built items, including but not limited to pergolas, are made to your specifications and are therefore not eligible for return under any circumstances, unless they are faulty as outlined above.

9. Warranties and Disclaimers

EBRAHOME is committed to providing high-quality, durable products. However, we also offer a limited warranty on certain products. For complete details regarding the warranty, including duration, coverage, and exclusions, please refer to our Warranty Page [insert link to Warranty Page].

  • Product Warranty: EBRAHOME provides a limited warranty covering manufacturing defects for a period of [insert warranty period, e.g., 1 year] from the date of delivery. This warranty applies only to the original purchaser and is non-transferable. Please review the Warranty Page for specific details and exclusions.
  • Exclusions: The warranty does not cover:
    • Normal wear and tear.
    • Variations in aesthetics, including color, texture, or finish.
    • Damage caused by improper installation, misuse, accidents, or environmental factors (e.g., weather conditions).
  • Warranty Claim Procedure: To make a warranty claim, you must provide proof of purchase and clear, detailed images of the issue. EBRAHOME will assess the claim and, if approved, offer repair, replacement, or a partial refund at our discretion.

10. Limitation of Liability

To the fullest extent permitted by applicable law, EBRAHOME shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or from the purchase of our products. This includes, but is not limited to:

  • Loss of profits, data, or business opportunities.
  • Personal injury or property damage resulting from the use or installation of our products.
  • Delays in product delivery due to third-party shipping companies or customs procedures.

Our total liability for any claim relating to your purchase of products from the Website will not exceed the amount you paid for the product in question.

11. Security and Data Protection

We are committed to protecting your personal information and maintaining the security of your data. To ensure this:

  • Secure Payment Processing: All payment transactions are processed through secure and encrypted connections. We do not store your payment details on our servers. Payments made through third-party providers, such as Tabby, are subject to the security measures of those platforms.
  • Data Encryption: We use industry-standard encryption technology (e.g., SSL/TLS) to protect sensitive information transmitted online, including personal details and payment information.
  • Account Security: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials. EBRAHOME is not liable for any unauthorized access or activity that occurs under your account if you fail to protect your login information. If you suspect your account has been compromised, contact us immediately.

12. Intellectual Property Rights

  • Ownership of Content: All content on the Website, including but not limited to text, graphics, images, logos, and product designs, is the property of EBRAHOME or its content suppliers. This content is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
  • User-Generated Content: If you submit any reviews, testimonials, or other content to the Website, you grant EBRAHOME a non-exclusive, perpetual, royalty-free license to use, reproduce, modify, and publish such content for marketing or promotional purposes. You retain ownership of any intellectual property rights you hold in user-generated content.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE), without regard to conflict of law principles. Any disputes arising from or related to these Terms, your use of the Website, or any purchases made will be subject to the exclusive jurisdiction of the courts of the UAE.

14. Amendments to the Terms and Conditions

EBRAHOME reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review the Terms regularly. Your continued use of the Website following any updates signifies your acceptance of the revised Terms and Conditions.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, or need further assistance, please contact us using the information below:ese Terms and Conditions, or need further assistance, please contact us using the information below:

By using our Website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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