At EBRAHome, we strive to make your purchasing experience as smooth and convenient as possible. We offer multiple payment options to suit your preferences and needs.
Available Payment Methods
1. TabbyAI Payments
We’ve partnered with TabbyAI to offer you flexible payment options:
- Split your purchase into 4 interest-free payments
- Pay over time with 0% APR
- Quick approval process
- No hidden fees
To use TabbyAI:
- Select TabbyAI as your payment method at checkout
- Follow the prompts to create or log in to your TabbyAI account
- Complete your purchase and enjoy your new pergola while paying over time
2. Bank Transfer
For those who prefer traditional banking methods, we offer direct bank transfer options:
- Available for all orders
- Secure and traceable
- No additional fees from EBRAHome (check with your bank for any transfer fees they might charge)
To pay via bank transfer:
- Select “Bank Transfer” as your payment method at checkout
- Complete your order
- You will receive an email with our bank details and transfer instructions
- Make the transfer within 48 hours to secure your order
Important: When making a bank transfer, please include your invoice number in the payment reference. This helps us match your payment to your order quickly and efficiently.
Example reference: “EBH-INV-12345” (replace with your actual invoice number)
Our bank details:
- Bank Name: WIO Bank
- Account Name: Smartsale LLC
- IBAN: AE600860000009750441706
- SWIFT/BIC: WIOBAEADXXX
- Bank Address: Shared Desk, Sharjah Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates
Payment Process
- Order Placement:
- Select your desired pergola and customization options
- Proceed to checkout
- Choose your preferred payment method (TabbyAI or Bank Transfer)
- Payment Confirmation:
- For TabbyAI: You’ll receive immediate confirmation
- For Bank Transfer: We’ll send you an email once we’ve received and verified your payment (usually within 1-2 business days)
- Order Processing:
- We’ll begin processing your order once payment is confirmed
- You’ll receive an order confirmation email with estimated production and delivery timelines
Deposit and Balance Payments
For large or custom orders, we may require a deposit:
- Typical deposit: 50% of the total order value
- Balance payment: Due before shipping or as agreed upon ordering
We’ll clearly communicate any deposit requirements during the ordering process.
Secure Payments
- All payment information is encrypted and securely processed
- We do not store your credit card or bank details
- Our website uses SSL encryption to protect your personal and financial information
Cancellations and Refunds
- Cancellations may be subject to fees depending on the production stage
- Refunds for cancelled orders are typically processed within 5-10 business days
- Custom-made pergolas are non-refundable once production has begun, except in cases of manufacturing defects
For full details on cancellations and refunds, please refer to our Terms and Conditions.
Questions or Concerns?
If you have any questions about payments or encounter any issues during the payment process, please don’t hesitate to contact our customer service team:
- Phone: +971 50 579 5289
- Email: sales@ebrahome.com
- Hours: Monday-Friday, 8am-9pm GST
We’re here to assist you and ensure a smooth purchasing experience for your EBRAHome pergola.