Effective Date: 2024-01-26
EBRAHOME (“We,” “Us,” or “Our”) is committed to protecting the privacy and personal information of users who visit and interact with https://ebrahome.com (the “Website”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Website or make purchases.
By using this Website, you agree to the collection and use of your personal information in accordance with this Privacy Policy. Please read the policy carefully before providing any personal information.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you engage with our Website:
- Contact Information: Such as your name, email address, phone number, and shipping/billing addresses.
- Payment Information: Payment details including your credit card or bank account information (processed securely by third-party payment providers).
- Account Information: Username, password, and other information you provide when creating an account.
- Order History: Records of your purchases, including product details and transaction dates.
1.2 Non-Personal Information
We may also collect non-personal information that does not directly identify you, including:
- Browser and Device Information: Type of browser, device, operating system, and IP address.
- Usage Data: Information about how you use our Website, such as which pages you visit, how long you spend on the Website, and referral websites.
- Cookies and Tracking Technologies: We use cookies, pixels, and other similar tracking technologies to enhance your user experience and collect usage data (see Section 6: Cookies and Tracking Technologies for more details).
2. How We Use Your Information
2.1 Personal Information
We use your personal information to:
- Process Orders: To fulfill your product purchases, including processing payments, arranging for shipping, and sending you order confirmations and updates.
- Customer Support: To provide customer service, answer your inquiries, and handle disputes or issues related to your orders.
- Account Management: To manage your account, including password recovery and account-related communications.
- Marketing: With your consent, we may send you promotional emails, product updates, and newsletters. You can opt out of these communications at any time.
2.2 Non-Personal Information
Non-personal information is used to:
- Improve Our Website: To analyze user behavior, preferences, and traffic patterns to enhance the functionality and user experience of the Website.
- Marketing and Advertising: To serve relevant advertisements based on your browsing habits (see Section 6 for more details on cookies and targeting).
3. Sharing and Disclosure of Information
We do not sell or share your personal data with third parties except as described below:
3.1 Service Providers
We may share your personal information with trusted third-party service providers who perform services on our behalf, such as:
- Payment Processors: To securely process transactions.
- Shipping Carriers: To fulfill your orders and provide delivery services.
- Marketing Services: To help manage marketing campaigns or send newsletters on our behalf.
- IT and Hosting Providers: To support and maintain our Website infrastructure.
3.2 Legal Compliance
We may disclose your personal information to:
- Law Enforcement: If required to do so by law or in response to valid legal requests (such as subpoenas or court orders).
- Prevent Fraud: To protect the rights, property, and safety of EBRAHOME, our customers, or others in the event of fraud or unauthorized activity.
4. Data Security
We implement a variety of security measures to ensure the safety of your personal data, including:
- Encryption: All personal information entered on the Website is encrypted using industry-standard SSL (Secure Socket Layer) encryption technology.
- Payment Security: We do not store any payment information on our servers. Payment transactions are processed securely through our trusted third-party payment processors.
- Access Controls: Access to personal data is restricted to authorized personnel only, and we maintain security protocols to prevent unauthorized access, alteration, or disclosure.
Despite our best efforts, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing transactions or maintaining your account. We may also retain and use your data to comply with legal obligations, resolve disputes, or enforce agreements.
If you request the deletion of your personal data, we will do so in accordance with applicable law unless we are required to retain certain information for legal or legitimate business reasons.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. Cookies help to make the website work efficiently and enhance your browsing experience.
6.2 Types of Cookies We Use
We use the following types of cookies on our Website:
- Essential Cookies: Necessary for the functioning of the Website, including enabling you to log into secure areas and complete transactions.
- Performance Cookies: Used to collect data on how visitors use the Website, such as which pages are most visited. This helps us improve the user experience.
- Functional Cookies: Used to remember your preferences, such as language settings or login information.
- Targeting/Advertising Cookies: Used to deliver relevant advertisements based on your browsing habits. These cookies track your behavior across the Website and third-party sites.
6.3 Managing Cookies
You can manage and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website and limit your ability to use certain features.
7. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request the correction of any inaccuracies in your personal information.
- Right to Erasure: You can request the deletion of your personal data, subject to certain legal restrictions.
- Right to Restrict Processing: You can request that we limit the processing of your personal information.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us using the contact information provided below. We may require verification of your identity before fulfilling your request.
8. International Data Transfers
If you are accessing the Website from outside the United Arab Emirates (UAE), please be aware that your personal data may be transferred to and processed in the UAE or other countries where our service providers operate. We will ensure that any international transfers comply with applicable data protection laws.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. Any updates will be posted on this page with the “Effective Date” indicated. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:
- +971 50 579 5289
- Email: sales@ebrahome.com
- Hours: Monday-Friday, 8am-9pm GST
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.